Senior Operations Strategy & Enablement Manager

📋 Description

• Own the reporting layer for the operation—dashboards, trends, and performance reviews.
• Diagnose root causes in efficiency, capacity, quality, and outcomes.
• Partner on forecasting, staffing, and productivity analysis.
• Configure and administer operational/telephony systems and workflows.
• Scope, test, and deploy system changes with reliability in mind.
• Collaborate with Engineering and Product to translate needs into work.