NOC Manager

📋 Description

• Lead, mentor, and develop the Network Operations Centre (NOC) Engineers
• Serve as escalation point for NAM NOC Engineers; provide guidance and best practices
• Contribute to internal knowledge management through documentation
• Support continuous learning with insights, training materials, and troubleshooting techniques
• Drive process improvements in the NOC to boost efficiency, scalability, and service quality
• Provide strategic leadership for the Network Operations function aligned with business priorities

🎯 Requirements

• Strong experience in network operations, incident management, service assurance, and escalation
• Ability to lead investigations and coordinate technical teams during complex incidents
• Understanding of operational processes, monitoring, escalation management, and performance
• Experience with network management, monitoring, ticketing, and operational tooling
• Ability to analyze operational data, identify trends, and drive stability improvements
• Leadership, mentorship, and collaboration skills for NAM and global teams

🎁 Benefits

• Birthday Leave and paid study leave
• Performance-based incentive and competitive compensation
• Health and wellness programs
• Career progression opportunities
• Recognition programs and a collaborative culture