Customer Success Manager, DFR Mid-Market Northeast

📋 Description

• Build scalable processes for customer on-boarding and post sales success
• Track and manage all implementation projects with our mid-market enterprise customers for
• Develop healthy customer relationships through proactive support and cadence based follow ups
• Quantify product feedback and brief executives to drive software and hardware engineering to better
• Advocate for mid-market customers through deep understanding of their use cases and needs
• Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting

🎯 Requirements

• Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety
• Ability to travel 25+% of the time.
• Ability to obtain Part 107 certificate.

🎁 Benefits

• Compensation: base salary $120,000 - $160,000 with stock options and benefits; relocation