Renewals Strategy Principal Program Manager

📋 Description

• Lead retention strategy for commercial customers and drive recurring revenue growth.
• Design scalable renewal programs, operating rhythms, and automation to enable Customer Success
• Collaborate with CS, Sales, Revenue Ops, Finance, Product, Legal, and Engineering to shape
• Prototype AI, automation, and data-driven approaches to reduce churn and improve efficiency.
• Shape Dropbox’s long-term customer lifecycle strategy across direct, channel, and self-serve

🎯 Requirements

• 10+ years of experience in SaaS strategy, renewals, customer lifecycle management, or revenue
• Experience designing or scaling renewal/retention programs in B2B SaaS.
• Expertise in renewal strategy, forecasting, customer retention, and recurring revenue operations.
• Ability to lead cross-functional programs and influence senior stakeholders without direct
• Strong strategic thinking with ability to translate strategy into execution.
• Excellent executive communication and stakeholder management skills.