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Job Description
About Pair Team
At Pair Team, we’re an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve.
We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.
Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.
We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.
At Pair Team, were not just delivering care - we’re building the future of more equitable, community-driven healthcare.
Our Values
- Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
- Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
- Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
- Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
- Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.
About the Opportunity
Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Community Engagement Specialist who is willing to think creatively and empathically to help our team change the way people access healthcare.
We seek a full-time Community Engagement Specialist to play a critical role on our team by directly engaging with and enrolling individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide.
This is a full-time position. Your schedule will be: Thursday - Monday with your days off being Tuesday & Wednesday. WEEKEND WORK IS REQUIRED
*First 2-3 weeks of training will be M-F 9am - 5:30pm
This position primarily allows for remote work; however, you will be required to work PST hours.
Key Responsibilities
- Identify, outreach, engage and enroll individuals into the program virtually through phone, text and email, and in-person at clinic, community based organization, and health system partner locations
- Seeks to listen openly to eligible members and meets them where they are – understanding that enrollment may require multiple outreaches and adopts a “it’s not my fault but it is my problem” attitude in all communication styles and approaches
- Offer education to our partners regarding Pair Team’s services with a focus on linking eligible members to the Enhanced Care Management program
- Explain the services and benefits of Enhanced Care Management, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
- Leverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible members and enroll them in the program
- Promote effective and timely communication amongst internal teams, clinic, community based organization, and health system partners
- Meet key enrollment metrics and to ensure you are supporting our mission to improve the wellbeing of underserved communities
- Effectively manage the end-to-end enrollment funnel, ensuring member’s continuation in the enrollment process
- Provide consistent updates on funnel stages including delays and blockers
- Proficiency in all additional internal/external technology tools utilized for the position
Must-Have Qualifications:
- You are physically located in United States
- Virtual Ops requires a quiet, HIPAA compliant and internet connected space
- 1+ year of experience working in a metric or quota-driven environment
- Dedicated to working within and improving the community you are part of
- You are results driven with a proven track record of exceeding performance indicators
- Bilingual (English/Spanish) with excellent communication skills with proficiency reading, writing, speaking, and listening in English and Spanish
- You have strong technical skills and comfort with utilizing multiple technology platforms
- A valid driver’s license and auto liability insurance
Preferred Qualifications:
- You are a fantastic listener, skilled at “reading people” and understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask
- You have experience with high volume outreach and engagement campaigns
- You are reliable and comfortable in an environment that is ever-changing to improve the wellbeing of underserved communities through increased access to high-quality care
Because We Value You:
- Salary: $23 - $25 per hour
- Comprehensive health, vision & dental insurance
- Employer-sponsored 401k plan
- Flexible vacation policy – take the time you need to recharge
- We provide the equipment needed for the role - laptop, monitor, etc.
- Monthly $100 work from home expense stipend for your WFH days
- Mileage/gas reimbursement for your on-site days
- Opportunity for rapid career progression with plenty of room for personal growth!
Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.
Pair Team participates in E-Verify to verify employment eligibility for new hires.
Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.
We do not conduct any TA business outside of our @pairteam.com emails. If you’re ever concerned about spam or fraudulent activity, please reach out to [email protected].
Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we’re unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!
