Support Engineer – Tier 1 (Salesforce Certified)

📋 Description

• Provide technical support for Salesforce Litify issues
• Troubleshoot, reproduce, and resolve complex Salesforce/Litify problems
• Work with customers via Salesforce Service Cloud, Zoom calls, and recorded videos
• Collaborate with Customer Success and Tier 2 on potential solutions
• Create knowledge articles and video walkthroughs

🎯 Requirements

• 1-3 years of technical customer facing experience (SaaS preferred)
• 1-3 years of Salesforce experience with ADM-201 certification
• Strong problem solving, analytical thinking, and communication
• Experience with ticketing systems (preferably Jira and Service Cloud)
• Ability to configure Salesforce (Permissions, Records, Automations/Flows)
• Nice-to-have: APIs, Salesforce tools (Dev Console/Data Loader/Workbench), Postman, HTML/CSS/JS

🎁 Benefits

• Fully remote role, NYC/NJ hybrid schedule option
• Base salary $75,000-$80,000 with potential bonus and benefits
• Collaborative, growth-focused team culture