Technical Services Engineer

📋 Description

• Serve as a primary technical contact for users and customers, coordinating issue resolution.
• Act as a primary implementation resource for client projects from kickoff to completion.
• Provide second-level technical support for healthcare IT systems, diagnosing complex issues.
• Coordinate projects and tasks with clear customer communication.
• Participate in rotating support schedules, triaging requests.
• Collaborate with IT, Product, Engineering to investigate problems.

🎯 Requirements

• 5+ years of professional IT support or related experience.
• Bachelor’s in IT, Healthcare Informatics, or related field, or equivalent.
• Experience supporting IT environments, preferably healthcare or mission-critical.
• Strong customer service and relationship-management skills.
• Solid IT infrastructure, networking, and troubleshooting knowledge.
• Hands-on Windows/Linux desktop/server experience.

🎁 Benefits

• Full-time position with remote work arrangement.
• Opportunity to work on healthcare IT systems impacting users.
• Exposure to healthcare tech, clinical software, and enterprise IT.
• Cross-functional collaboration with IT, Product, Engineering teams.
• Opportunity to contribute to client implementations from kickoff to completion.
• Professional development via healthcare IT standards and ITIL-based processes.