Director, Customer Support Network Strategy, Service Design & Workforce Management

📋 Description

• Lead network strategy for support across brands with multi-year horizon
• Shape service design to be AI-ready and cost-efficient
• Manage workforce planning, scheduling, and headcount efficiency
• Embed into DoorDash tech stacks; build financial/operational case for change
• Develop execution roadmap; align with executives across orgs
• Own cross-brand site strategy and WFM transformation

🎯 Requirements

• Strategic ops leader with experience in service design
• Expertise in workforce management, demand forecasting, scheduling
• Proficiency with CRM, WFM, AI tools, ticketing systems
• Financial modelling and ROI/OpEx planning capability
• Strong stakeholder management and cross-functional collaboration
• Data-driven; ability to translate tech capabilities into business levers

🎁 Benefits

• Healthcare, well-being and parental leave
• Pensions and generous annual leave
• Country-specific benefits; ask recruiter for details
• Diversity, equity and inclusion commitment
• Supportive, autonomous work environment