Entitlement Analyst

📋 Description

• Process the Content Authorization requests submitted by sales teams by following SOPs.
• Collaborate with sales teams and broker partners to gather the required information.
• Resolve customers’ queries and concerns.
• Track the progress of the submitted Content Authorization requests.
• Track communication in our CRM for transparency and auditability of casework.
• Focus on improving customer satisfaction by delivering timely, accurate, and quality services.

🎯 Requirements

• Customer-focused with experience in supporting customers via email, ticketing, chat, or phone.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Excel; CRM experience (Salesforce or similar) is a plus.
• Analytical, critical thinking, and problem-solving abilities.
• Team player with ability to build cross-group relationships.
• Ability to write effectively and follow up with customers.

🎁 Benefits

• Equal opportunity employer policy.
• Opportunity to work with a high-growth team.
• Global exposure and cross-border collaboration.
• Dynamic and rapidly changing environment with growth potential.