Client Engagement & Support Model Solution Lead

📋 Description

• Own the client engagement and support model end to end across L1-L3 services.
• Assure solution design from concept to live running; final call on design questions.
• Publish decisions for a single view across delivery teams.
• Formulate propositions that meet client needs and create reusable Capco assets.
• Coach senior consultants in design thinking and run-phase succession.

🎯 Requirements

• Proven client engagement and communication lead experience.
• Experience in capital markets, onboarding or client servicing environments.
• Design track record on large programmes; ownership of target operating models.
• Ability to engage and challenge senior stakeholders; maintain strong relationships.
• Comfort structuring ambiguous problems with named owners and deadlines.
• German and English at professional working level.