Technical Services Engineer

📋 Description

• Serve as primary technical contact for users and customers; coordinate issue resolution.
• Act as primary implementation resource from kickoff to completion.
• Provide second-level IT support for healthcare systems; diagnose complex issues.
• Coordinate projects and tasks; maintain clear customer communication.
• Participate in rotating support; triage and route incidents.
• Collaborate with IT, Product, Engineering to resolve issues.

🎯 Requirements

• 5+ years in IT support or technical services.
• Bachelor’s in IT, Healthcare Informatics, or related field, or equivalent.
• Experience supporting IT environments; healthcare experience preferred.
• Strong customer service and relationship management.
• Solid IT infrastructure, networking, troubleshooting know-how.
• Hands-on PC and server hardware in Linux/Windows; CLI experience.

🎁 Benefits

• Full-time position with remote work arrangement.
• Work on healthcare IT systems impacting users and customers.
• Exposure to complex healthcare tech, networks, and enterprise IT.
• Cross-functional collaboration with IT, Product, Engineering teams.
• Opportunity to contribute to client implementations from kickoff to completion.
• Professional development in standards like ITIL, PACS, DICOM, HL7.