Head of Operations (eCom DTC)

📋 Description

• Own end-to-end back-end operations, incl. supply chain, inventory planning, manufacturing
• Build scalable operating systems, processes, and SOPs with clear ownership and accountability.
• Establish and maintain Notion-based knowledge base; continuously improve processes as the business
• Develop accurate inventory systems, PO calendars, and processes for visibility and stock
• Create reliable leadership metrics reporting (inventory, stockouts, cost/order, revenue, vendor
• Build repeatable hiring pipelines and onboarding systems for functional leaders.

🎯 Requirements

• At least 3 years of ops experience in physical-product, e‑commerce, or DTC.
• Experience in high-growth envt; brand $20M–$50M revenue.
• Direct experience across supply chain, inventory, 3PL/fulfillment, customer ops, creative, growth.
• Proven track record building departments, systems, or reporting infra from scratch.
• Strong understanding of lead times, POs, landed costs, inventory, fulfillment, and 3PL.
• Proven hiring, onboarding, and team development experience; hands-on with a team of owners.

🎁 Benefits

• Fully remote position with distributed work environment.
• High ownership and autonomy over ops infra and org development.
• Opportunity to shape supply chain, reporting, systems, and hiring in a high-growth DTC business.
• Potential equity after 12 months based on performance and COO criteria.
• Opportunity to progress toward a COO-level role as teams mature.