Remotely
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Job Description
📋 Description
- Provide timely and reliable clinical operations support to practitioners during regular hours and
- Respond to practitioner correspondence across tickets, email, and platforms within 24 hours
- Troubleshoot issues in real time and escalate when required
- Manage patient rescheduling to minimise disruption and maintain clinical flow
🎯 Requirements
- At least 2 years in customer support, admin support, or similar
- Excellent written and verbal English communication
- Ability to efficiently manage patient queues for timely access to healthcare
- Strong problem-solving skills with root-cause analysis
- Strategic view of operational challenges and workflow improvements
- Experience with AU, US, or UK clients
🎁 Benefits
- 100% Remote Work
- 13th Month Pay
- Healthcare (HMO)
- Fringe Benefits package
- Paid Service Incentive Leave (SIL)
- Paid Philippines Holidays
