Technical Services Engineer

📋 Description

• Provide high-quality technical support in healthcare IT.
• Serve as a primary contact for users, coordinating issue resolution.
• Support client implementations from kickoff to completion.
• Collaborate with IT, Product, and Engineering teams.
• Participate in on-call or varied-hour support as needed.

🎯 Requirements

• 5+ years in IT support or technical services.
• Bachelor’s in IT, Healthcare Informatics, or related field, or equivalent.
• Experience supporting IT environments, especially healthcare settings.
• Strong customer service and relationship skills.
• Solid knowledge of IT infrastructure, networking, troubleshooting.
• Hands-on PC/server hardware, Linux/Windows, and command-line.

🎁 Benefits

• Full-time remote position.
• Healthcare IT exposure and cross-functional collaboration.
• Opportunity to work on healthcare technologies and environments.
• Professional development through ITIL-based processes and standards.
• International exposure and potential language use for global customers.