Technical Services Engineer

📋 Description

• Serve as a primary technical contact for users and customers; coordinate issue resolution via
• Act as a primary implementation resource for client projects through kickoff to completion.
• Provide second-level healthcare IT support; diagnose and resolve hardware, software, networking
• Coordinate projects and tasks; maintain clear communication with customers; ensure issues are
• Participate in rotating support; triage tickets and route incidents to appropriate teams.
• Collaborate with IT, Product, Engineering, and cross‑functional teams to investigate problems and

🎯 Requirements

• 5+ years of professional IT support/technical services experience.
• Bachelor’s degree in IT, Healthcare Informatics, or related field, or equivalent experience.
• Experience supporting IT environments, preferably in healthcare/clinical settings.
• Strong customer service and relationship-management skills.
• Solid knowledge of IT infrastructure, networking, and troubleshooting principles.
• Hands-on experience with PC/server hardware; comfortable with Linux and Windows command-line.

🎁 Benefits

• Full-time remote position.
• Exposure to healthcare IT systems and regulatory considerations.
• Cross-functional collaboration with IT, Product, Engineering, and customer-facing teams.
• Opportunity to contribute to client implementations from kickoff to completion.
• Professional development through healthcare IT standards, ITIL processes, and tech like
• Growth across Windows, Linux, networking, hardware, and healthcare systems.