Technical Services Engineer

📋 Description

• Serve as a primary technical contact for users and customers, coordinating issue resolution
• Primary implementation resource for client projects from kickoff to completion
• Provide second-level tech support for healthcare IT systems, diagnosing complex issues
• Coordinate projects and tasks with clear customer communication
• Participate in rotating support schedule, triaging requests
• Collaborate with IT, Product, Engineering to resolve problems

🎯 Requirements

• 5+ years of professional IT support/technical services experience
• Bachelor’s in IT, Healthcare Informatics, or related field, or equivalent
• Experience supporting IT environments, preferably healthcare/clinical
• Strong customer service and relationship-management skills
• Solid knowledge of IT infrastructure, networking, computing, troubleshooting
• Hands-on PC/server hardware experience; Linux and Windows command-line

🎁 Benefits

• Full-time position with a remote work arrangement
• Opportunity to work on healthcare IT systems with real impact
• Exposure to complex healthcare tech, infrastructure, networking
• Cross-functional collaboration with IT, Product, Engineering
• Contribute to client implementations from kickoff to completion
• Professional development through healthcare IT standards (ITIL, PACS, DICOM, HL7)