Director of RevOps (CX Ops)

📋 Description

• Own the operational backbone for Customer Success, Professional Services, Support, and Renewals
• Develop analyses to identify churn risks, expansion opportunities, performance, and other CX
• Establish and maintain operational infrastructure for partner ecosystem: onboarding, deal
• Provide partner leadership with reporting on partner performance, program effectiveness, and ROI.
• Support Sales Operations with pipeline hygiene, forecasting processes, CRM workflows, and
• Collaborate with sales and revenue leadership to produce analyses informing go-to-market decisions

🎯 Requirements

• 10+ years of experience in operational roles within SaaS companies.
• 5+ years supporting Customer Success, Professional Services, Support, Renewals, or related
• Experience designing, implementing, and scaling business systems such as CRM, customer success
• Experience with Salesforce, HubSpot, Gainsight, or comparable enterprise systems.
• Proven ability to conduct business analysis that leads to process improvements and measurable
• Hands-on use of AI to increase productivity in systems operations, analytics, automation, or

🎁 Benefits

• Remote position available within the United States.
• Opportunity to be a high-impact senior contributor with broad ownership across Revenue Operations.
• Work at the intersection of AI, systems, data, CX, partnerships, and go-to-market operations.
• Build scalable operational infrastructure and AI-powered tools.
• Exposure to cross-functional leadership across CS, Sales, Partnerships, Marketing, Professional
• Global, distributed team with emphasis on collaboration, growth, integrity, and continuous learning.