Technical Services Engineer

📋 Description

• Serve as a primary technical contact for users and customers
• Act as a primary implementation resource for client projects
• Provide second-level technical support for healthcare IT systems
• Coordinate projects and tasks with customers
• Participate in rotating support schedules and triage
• Collaborate with IT, Product, Engineering to resolve issues

🎯 Requirements

• 5+ years IT support/technical services experience
• Bachelor’s in IT, Healthcare Informatics, or equal experience
• Healthcare IT support experience preferred
• Strong customer service and relationship skills
• Solid knowledge of IT infrastructure and troubleshooting
• Experience with Windows, Linux, PC/server hardware

🎁 Benefits

• Full-time remote position
• Exposure to healthcare IT systems and standards
• Cross-functional collaboration with IT, Product, Engineering
• Opportunities for professional development in healthcare tech