Technical Services Engineer

📋 Description

• Serve as a primary technical contact for users and customers, coordinating issue resolution.
• Act as a primary implementation resource for client projects from kickoff to completion.
• Provide second-level technical support for healthcare IT systems, diagnosing complex issues.
• Coordinate projects and tasks with clear communication to customers.
• Participate in rotating support schedule, triaging requests to appropriate teams.
• Collaborate with IT, Product, Engineering, and other teams to investigate problems.

🎯 Requirements

• 5+ years of professional IT support or related technical environment experience.
• Bachelor’s degree in IT, Healthcare Informatics, or related field, or equivalent.
• Experience supporting IT environments, preferably healthcare or mission-critical settings.
• Strong customer service and relationship-management skills.
• Solid knowledge of IT infrastructure, networking, and troubleshooting principles.
• Hands-on PC/server hardware, Linux and Windows command-line experience.

🎁 Benefits

• Full-time position with a remote work arrangement.
• Opportunity to work on healthcare IT systems with impact on users.
• Exposure to complex healthcare technologies and enterprise IT environments.
• Cross-functional collaboration with IT, Product, Engineering, and support teams.
• Opportunity to contribute to client implementations from kickoff to completion.
• Professional development through exposure to healthcare IT standards and processes.