Technical Services Engineer

📋 Description

• Serve as a primary technical contact for users and customers, coordinating issue resolution.
• Act as a primary implementation resource for client projects from kickoff to completion.
• Provide second-level technical support for healthcare IT systems and complex issues.
• Coordinate projects and tasks with clear communication to customers.
• Participate in rotating support schedules, triaging tickets.
• Collaborate with IT, Product, Engineering to resolve escalated incidents.

🎯 Requirements

• 5+ years IT support/technical services experience.
• Bachelor’s in IT, Healthcare Informatics, or related field, or equivalent.
• Experience in healthcare IT or mission-critical settings.
• Strong customer service and relationship-management skills.
• Solid knowledge of IT infrastructure, networking, and troubleshooting.

🎁 Benefits

• Full-time position with a remote work arrangement.
• Opportunity to work on healthcare IT systems impacting users.
• Exposure to healthcare technologies, clinical software, and enterprise IT.
• Cross-functional collaboration with IT, Product, Engineering, and customers.
• Opportunity to contribute to client implementations from kickoff through completion.
• Professional development through exposure to ITIL-based processes and specialized technologies.