Technical Services Engineer

📋 Description

• Serve as primary technical contact for users, coordinating issue resolution.
• Lead implementation activities from kickoff to completion.
• Provide second-level support for healthcare IT systems and issues.
• Coordinate projects and ensure clear customer communication.
• Participate in rotating support and triage to appropriate teams.
• Collaborate with IT, Product, Engineering to resolve problems.

🎯 Requirements

• 5+ years in IT support or technical services.
• Bachelor’s in IT, Healthcare Informatics, or related field, or equivalent.
• Healthcare IT experience preferred (clinical/mission-critical).
• Strong customer service and relationship skills.
• Solid IT infrastructure, networking, and troubleshooting knowledge.
• Hands-on Linux/Windows admin and command-line skills.

🎁 Benefits

• Full-time remote position.
• Exposure to healthcare IT systems and standards.
• Cross-functional collaboration with IT, Product, and Engineering.
• Opportunity to contribute to client implementations from kickoff to completion.
• Professional development through healthcare IT standards like ITIL, PACS, HL7.