National Fulfilment Officer

📋 Description

• Review residential mortgage documentation for completeness, accuracy, and compliance.
• Process mortgage transactions and documentation through lifecycle from application to
• Resolve issues with sound judgment, making informed decisions and ensuring accountability.
• Build relationships with internal teams, providing responsive service during peak workloads.
• Identify opportunities to improve processes and operational efficiency.
• Support escalated issues with a focus on customer experience and appropriate resolution.

🎯 Requirements

• Experience in banking/financial services, preferably with residential mortgages or related
• Ability to interpret legal mortgage documentation and apply policies/procedures.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong organizational and time-management skills with attention to detail.
• Exceptional customer service and interpersonal communication skills.
• Analytical, decisive, and able to work in a high-volume, fast-paced environment.

🎁 Benefits

• Fully remote work arrangement, with the role open to candidates in Alberta, British Columbia, and
• Competitive base salary and incentive programs; comprehensive benefits package and retirement
• Generous paid time off and employee well-being resources.