Customer Success Manager - Education Enterprise

📋 Description

• Own and develop executive-level relationships across a portfolio of strategic enterprise customers
• Lead account strategy and multi-year success planning to align Xplor solutions with customer
• Create and maintain comprehensive account plans with executive mapping and success metrics
• Facilitate strategic business reviews and governance meetings to demonstrate value
• Drive retention by mitigating risks across portfolio
• Lead renewal strategies and expansion opportunities to drive revenue

🎯 Requirements

• 5+ years in Customer Success, Account Management, Sales, or similar
• Experience managing complex relationships with executive stakeholders
• Strong commercial acumen with renewal and growth experience
• Excellent communication and stakeholder management skills
• Strong problem-solving, organisation, and account planning
• Experience delivering enablement, workshops, or training

🎁 Benefits

• Values-driven culture with flexible working arrangements
• Paid parental leave, volunteer days, diversity & inclusion initiatives
• Access to mental health support
• Global opportunities and supportive onboarding