IT Support Engineer

📋 Description

• Triage and resolve issues across hardware, software, networking, and accounts.
• Diagnose and resolve macOS, ChromeOS, iOS, Android, and core SaaS platforms.
• Troubleshoot device enrollment, config profiles, and policy enforcement.
• Support access management and onboarding/offboarding workflows.
• Handle escalations requiring cross-team coordination.
• Participate in on-call rotation and provide hands-on IT support.

🎯 Requirements

• 7+ years of hands-on IT support experience.
• Strong communication and problem-solving skills.
• Experience supporting macOS endpoints; ChromeOS, iOS, Android favorable.
• Significant experience with Google Workspace administration.
• Slack administration experience; knowledge of other SaaS tools.
• Understanding of identity/access basics (SSO, MFA); basic scripting (Bash/Python).

🎁 Benefits

• Role based in Tokyo, with 4-day week in-office expectation.
• Visa sponsorship available; Anthropic supports eligible candidates.
• Collaborative environment with opportunities to grow IT infrastructure skills.