ServiceNow Technical Writer (VA ESOM)

📋 Description

• Develop, edit, and maintain comprehensive ServiceNow documentation, including SOPs, runbooks
• Collaborate with program teams, architects, and ServiceNow SMEs to document platform
• Prepare, format, and maintain program deliverables, status reports, and CDRL materials per
• Document changes and enhancements to ServiceNow operations and maintenance processes as the program
• Maintain consistent documentation standards across program materials (version control, terminology
• Manage and maintain the program's knowledge management repository within ServiceNow.

🎯 Requirements

• Bachelor's degree in English, Communications, Technical Writing, IT, or related discipline.
• At least 5 years of professional experience as a technical writer, including direct experience
• Strong technical writing, editing, proofreading, and content organization skills.
• Ability to translate complex technical concepts into clear documentation for varied audiences.
• Experience managing multiple documentation requests simultaneously with strict deadlines.
• Strong attention to detail and ability to work independently.

🎁 Benefits

• Annual salary range of $115,000–$135,000, depending on relevant skills, experience, education
• Fully remote work within the United States.
• Work aligned with Eastern Time business hours.
• Competitive healthcare benefits and supplemental insurance options.
• Paid time off and other employee leave benefits.
• 401(k) retirement plan with employer match.