Onboarding Operations Specialist 1

📋 Description

• Join Twilio’s Onboarding and Compliance team to support Toll-Free Verification onboarding.
• Guide customers through verification, assess legitimacy, and identify risks for secure onboarding.
• Contribute to improving operational workflows and uphold industry standards.
• Collaborate with internal teams to streamline onboarding and ensure compliance.
• Maintain process documentation and support team efficiency.
• Provide high-quality support via email, Slack, and ServiceNow.

🎯 Requirements

• Remote work capability with strong time management and communication.
• 1-2 years in operations or a customer-facing role with cross-functional exposure.
• Ability to prioritize tasks, meet SLAs, and manage multiple priorities.
• Excellent verbal and written communication with detail-oriented risk assessment.
• Customer-centric mindset focused on high-quality support and seamless experiences.
• Problem-solving mindset and quick adaptability to new systems and processes.

🎁 Benefits

• Competitive pay and generous time off.
• Healthcare, wellness leave, and retirement savings programs.
• Opportunities to build positive change in communities.
• Supportive culture and emphasis on Twilio Magic values.