Patient Advocate

📋 Description

• Manage inbound and outbound communications with patients regarding medical bills, insurance claims
• Explain insurance benefits, deductibles, co-pays, co-insurance, and out-of-pocket responsibilities
• Research and resolve billing and balance concerns by reviewing account notes, claim status, payment
• Support claim follow-up, appeals, reconsiderations, and patient correspondence while identifying
• Collaborate with Accounts Receivable, Billing, Coding, Credentialing, and Account Management teams
• Accurately document patient interactions, account activity, follow-ups, and resolutions in

🎯 Requirements

• 3+ years of experience in U.S. healthcare Revenue Cycle Management (RCM), medical billing, accounts
• Bachelor's degree preferred, or equivalent relevant healthcare revenue cycle experience.
• Experience supporting U.S.-based healthcare providers, physician groups, hospitals, healthcare
• Strong understanding of U.S. healthcare revenue cycle workflows: eligibility, benefits
• Working knowledge of commercial insurance, Medicare, Medicaid, and managed care plans.
• Familiarity with practice management systems, EMR/EHR platforms, and RCM technologies.

🎁 Benefits

• Remote work opportunity in India.
• Full-time employment.
• Annual public holidays, as applicable.
• 30 days of total leave per calendar year.
• Mediclaim / health insurance coverage.
• Lifestyle Rewards Program.