Online Community Manager (Driver Engagement)

📋 Description

• Lead Grab Indonesia's online engagement and sentiment management across driver-partner communities
• Turn community insights into clear recommendations for leadership, product, policy, and operations
• Shape community narratives and address misinformation to strengthen trust in Grab.
• Work with field operations to connect online engagement with offline community activities.

🎯 Requirements

• 5+ years in community management/digital communications/public affairs (Indonesia, gig
• Experience with driver-partner or gig worker communities.
• Experience managing Facebook, TikTok, WhatsApp and large online communities.
• Clear Bahasa Indonesia messaging for complex policy/product topics.
• Experience with social listening and working with influencers/partners to turn insights into

🎁 Benefits

• Term Life Insurance and Medical Insurance.
• GrabFlex benefits package.
• Parental and Birthday leave; LASA volunteering leave.
• Grabber Assistance Programme for personal challenges.
• Flexible work arrangements (FlexWork).