Head of Operations

📋 Description

• Own end-to-end back-end operations: supply chain, inventory planning, manufacturing relations, 3PL
• Build scalable operating systems, processes, and SOPs with clear ownership and accountability.
• Establish a Notion-based knowledge base and continuously improve processes as the business grows.
• Develop inventory systems of record, PO calendars, and processes for visibility and stock
• Create weekly leadership reporting and KPI dashboards for operations leadership.
• Automate subscription and channel revenue reporting and build an operations scorecard.

🎯 Requirements

• At least 3 years of operations experience in physical-product, e-commerce, or DTC business.
• Experience in a high-growth environment, ideally $20M–$50M revenue.
• Direct experience across multiple ops functions: supply chain, inventory, 3PL/fulfillment, support
• Proven track record building a department, operating system, and reporting infra from the ground up.
• Strong understanding of physical-product operations (lead times, PO, landed costs, inventory
• Proficient with Shopify, Notion, spreadsheets, and AI productivity tools (e.g., Claude).

🎁 Benefits

• Fully remote position with distributed operating model.
• High level of ownership over operational infrastructure and org development.
• Opportunity to shape supply chain, systems, hiring, and processes in a high-growth DTC business.
• Lead a team of 4–6 functional owners and potentially progress to COO-level responsibilities.