Lead - Program Management - Process Transformation & Automation
FreshworksChennaiFull TimeOperations
Remotely
excelcrmautomationorder managementcpqgoogle suitesfdcdeals desk
Job Description
📋 Description
- We are looking for a highly skilled & collaborative individual with experience in Deals Desk
- Work closely with Deals Desk and Order Management to automate CPQ processes.
- Collaborate with IT to enhance SFDC as per pre-sales requirements.
- Engage Sales to improve quote creation processes and adoption of CPQ.
- Coordinate BRD creation, testing, and UAT tracking; address system issues with IT for resolution.
- Implement product pricing updates with Product and ensure correct approver configurations per Sales
🎯 Requirements
- 8+ years of experience in Deals Desk, Order Management & Transformation (System Enhancement
- Hands-on CPQ experience and SFDC (CRM) expertise.
- Strong project management, communication and collaboration across functions and geographies.
- Experience with IT teams, certifications in Agile, Scrum, PMP are a plus.
- MBA preferred; detail-oriented with strong problem-solving and Excel/Google Suite skills.