ECC Associate Analyst

📋 Description

• Proactive documented checkouts and monitoring to avoid outages
• Fault isolation, notifications, and escalations to restore service
• Manage escalation to L2 with on-call engineer coordination
• Support Issue Bridges, set up calls, paging participants, notes, and status updates
• Review Runbooks and pre-deployment activities for health monitoring
• Support changes per CAB approvals

🎯 Requirements

• Degree in CS or related field, 2-4 years experience
• ITIL incident and problem management knowledge
• Windows/Linux/HPUX/BigIP knowledge
• Web services: Apache, JBoss, Tomcat, IIS
• Experience with AI-assisted operational tools
• Strong customer service and communications