Associate Authentication Analyst

📋 Description

• Review incoming application forms; validate and submit to DigiCert7s technical department
• Engage with external customers and internal stakeholders via phone, live chat, video calls and email
• Research customer organizations and verify contact details online
• Identify, document and alert managers of customer-call trends
• Execute DigiCert7s validation process according to internal documentation
• Analyze validation test-data to determine criteria met or root causes

🎯 Requirements

• 2+ year7s experience in a customer service or similar role
• Tertiary qualification (advantageous)
• Proven track-record in evaluating and mitigating risk
• Detail-oriented, self-motivated, curious, independent
• Excellent written and verbal communication skills

🎁 Benefits

• Competitive compensation and comprehensive benefits package
• Generous paid time off, holidays and additional leave options
• Family-friendly leave policies, maternity/paternity leave
• Health and wellness support, including medical coverage and gym reimbursements
• Pension, life insurance and income protection benefits (location dependent)
• Employee Assistance Program with 24/7 confidential support for employees and families