Implementation Specialist

📋 Description

• Own end-to-end onboarding for enterprise/high-value customers from handover to go-live.
• Manage a concurrent portfolio of onboardings with milestones, dependencies, risks, and follow-ups.
• Act as primary day-to-day contact during onboarding, setting expectations and maintaining clarity
• Coordinate with Commercial, Product, Engineering, Support, and Customer Success to unblock issues
• Translate technical/operational requirements into clear customer updates and translate needs back
• Identify risks early and drive recovery plans to protect timelines and outcomes.

🎯 Requirements

• Background in onboarding, customer success, or customer support.
• Experience running milestone-driven processes with defined endpoints and managing ongoing customer
• Ability to handle large, concurrent portfolios (5+ accounts) in fast-moving environments (SaaS
• Strong ownership mindset and ability to collaborate with cross-functional teams (Commercial
• Excellent communication for both technical and client-facing updates; highly organized and able to
• Aspiring to take on harder accounts and broader scope over time.

🎁 Benefits

• Competitive salary with opportunities for career growth.
• Time off: 24 days annual leave + public holidays + company days (e.g., Summer Fridays).
• Private healthcare: OPD + IPD coverage.
• Transport: company-provided pick-and-drop service.
• Team connection: quarterly team meet-ups and company events.