User Voice Program Manager (Türkiye)

📋 Description

• Own your market's support strategy for Türkiye, defining what local means and aligning with Canva's
• Execute strategy with local and global teams, influencing planning cycles and leading
• Drive measurable service improvements: reduce effort, increase satisfaction, and tailor channels to
• Make support feel truly local by auditing content and communications to reflect local norms
• Become the expert on Turkish users' voice; ensure feedback informs priorities and decision‑making
• Bridge local and global teams by translating country priorities into observable outcomes

🎯 Requirements

• Exceptional communicator fluent in Turkish and English
• Experience in customer experience, support operations, service design, or related strategic roles
• Proven track record launching initiatives and building strategies from scratch that drive
• Strong problem-solver who can navigate ambiguity and deliver outcomes with constrained resources
• Ability to work independently while collaborating across functions; team player with Canva's mission
• Proactive, adaptable, and hands-on; thrives in fast-paced, cross-cultural environments