Remotely
jirasalesforceworkflow automationaizendeskgainsightexperience cloud
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Job Description
📋 Description
- Bridge Customer Success and Support with BizApps and ePMO, translating needs into system
- Own the CS, Subscriptions, Renewals & Support capabilities roadmap and ensure alignment with
- Identify opportunities for workflow automation and AI-enabled customer experiences
- Collaborate with CS/Support leadership to address process gaps and enable self-service and partner
- Drive roadmap prioritization, delivery cadence, and cross-functional execution governance
- Translate high-level requests into structured requirements for technical teams and monitor progress
🎯 Requirements
- Bachelor’s Degree or equivalent work experience preferred
- 5+ years leading cross-functional delivery in SaaS, Customer Success, or Support
- Experience liaising between business stakeholders and technical delivery teams (BizApps, IT
- Experience with workflow automation, conversational AI, and AI agent technologies in customer
- Hands-on with Salesforce adjacents (SalesCloud, ServiceCloud, Experience Cloud) and CS tooling
- Proficiency with Jira or similar tools; ability to create/manage epics, stories, backlog items
🎁 Benefits
- Company-wide bonuses based on targets, referral bonuses, adoption assistance
- Tuition/certification reimbursement and related benefits
- Benefits details by office location at www.knowbe4.com/careers/benefits
