Strategic Customer Success Manager

📋 Description

• Trusted advisor for strategic accounts; align MongoDB capabilities with multi-year IT roadmaps.
• Drive retention, proactive consumption, and executive-level advocacy with CIO/CTO personas.
• Coordinate global resources to deliver transformative business value for G2000 accounts.

🎯 Requirements

• 9-12+ years in a technical customer-facing role on complex, technical products.
• 6+ years accountable for customer health and revenue realization for strategic accounts.
• Excellent verbal/written skills to influence C-suite outcomes without direct authority.
• Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.

🎁 Benefits

• Global leadership commitment and employee-focused culture.
• Competitive compensation with equity and comprehensive benefits.
• Supportive policies for growth and work-life balance.