Customer Retention Manager

📋 Description

• Reduce churn, improve customer health, and protect recurring revenue through risk detection and
• Partner with Renewals, Customer Success, Customer Engagement, CI, and Pricing & Packaging to
• Provide renewal objection handling expertise to navigate downsells, downgrades, pricing pushback

🎯 Requirements

• 8+ years in Renewals, Customer Success, Account Management, or Customer Operations (SaaS preferred).
• Strong analytical and commercial acumen with experience handling pricing, TCO, ROI, and competitive
• Ability to influence cross-functional teams and lead risk discussions with executive stakeholders.
• Experience with Salesforce, Gainsight/CS platforms, and BI tools like Tableau, Power BI, or Looker.
• Strong communication, negotiation, and conflict-resolution skills.