Staff Program Manager - Voice of the Customer Programs

📋 Description

• Lead effort in capturing, synthesizing, and acting on customer feedback.
• Own VoC infrastructure, turning insights into business and product strategies.
• Manage customer-facing survey initiatives and be the Qualtrics power user.
• Monitor product feedback channels and support qualitative research.

🎯 Requirements

• 4+ years of Program Management experience.
• 3+ years in CX, Market Research, or Customer Insights with VoC ownership.
• Hands-on Qualtrics experience (survey design, dashboards, integrations) preferred.
• Qualitative expertise in focus groups and customer interviews.
• Cross-functional influence to translate data into product decisions.
• Bachelor’s degree in Business, Data Analytics, Marketing, Psychology, or related field (or

🎁 Benefits

• Hybrid role with onsite expectations 3x/week at San Mateo, CA HQ.
• Base salary range $166,345 - $205,485; target bonus eligibility.
• Medical, dental, vision, disability, and life insurance.
• Equity + ESPP, flexible PTO, commuter benefits, wellness benefits, and parental leave.