Client Relations Manager

📋 Description

• Monitor, administer, or refer borrower requests to the Servicing unit or outside party after
• Provide detailed referral requests with applicable loan documents and investor requirements on
• Review loan documents and servicing agreements to meet deadlines and ensure compliance.
• Coordinate with management on responses and decisions regarding risk assessment of loans and
• Collaborate with Berkadia teams to ensure timely handling of loan document requirements and
• Maintain and review open items, ensuring adherence to policies and processing standards.

🎯 Requirements

• Excellent written and verbal communication for client interactions and internal communications.
• Strong collaboration skills to work within team settings and adapt to changing business
• Commitment to confidentiality and adherence to organizational policies and procedures.
• Attention to detail to ensure accuracy in loan documents and servicing requirements.
• Ability to handle training and development activities, including completing required training hours.
• Experience in managing complex issues and coordinating with multiple stakeholders.

🎁 Benefits

• Volunteering hours and donation matching.
• Employee Resource Groups and fertility/family planning support.
• Paid parental leave and mental health resources.
• Tuition reimbursement for learning and growth.
• Discounts on pet insurance and other perks.