Staff Program Manager - Voice of the Customer Programs

📋 Description

• Lead VoC infrastructure and turn insights into strategy
• Manage customer-facing survey initiatives and Qualtrics administration
• Partner with Product and CX teams on feedback and backlog
• Plan focus groups and qualitative research efforts
• Build dashboards and executive reporting for CX metrics
• Drive automated workflows to address detractor issues

🎯 Requirements

• 4+ years Program Management
• 3+ years in CX/Market Research with VoC ownership
• Hands-on Qualtrics experience (design, logic, dashboards)
• Experience facilitating focus groups and interviews
• Ability to translate data into product decisions
• Bachelor’s in Business, Data Analytics, Marketing, Psychology or related field

🎁 Benefits

• Hybrid role with onsite 3x/week at San Mateo, CA
• Competitive base salary; bonus eligibility
• Health, dental, vision, life insurance options
• Equity + ESPP, flexible PTO, commuter benefits