Community Manager, Consumer

📋 Description

• Establish and grow Toast's organic consumer presence on Instagram, TikTok, and other channels.
• Plan, create, and publish social-first content celebrating local restaurants and Toast Local.
• Develop per-platform playbooks for posting, replying, and staying authentic to grow a community.
• Balance speed with craft in content decisions for each platform.
• Engage the community through comments, DMs, mentions, and conversations in a human, on-brand voice.
• Moderate and maintain community health; escalate issues to keep spaces welcoming.

🎯 Requirements

• 3+ years of experience in community management, organic social, or social content roles for a
• Write in a human voice that earns engagement across Instagram, TikTok, and emerging platforms.
• Hands-on experience building and growing an organic social presence from the ground up.
• Strong instincts for internet and hospitality culture; explain why something resonates.
• Experience moderating online communities and managing engagement at scale with good judgment on
• A self-starter comfortable operating in ambiguity and shaping an evolving function.

🎁 Benefits

• Competitive compensation and benefits package.
• Hybrid work model with in-person collaboration.
• Diversity, Equity, and Inclusion baked into our culture.
• Location-aware total rewards and pay ranges available on the careers site.