Community Manager, Consumer

📋 Description

• Build and grow Toast's consumer social presence across platforms (Instagram, TikTok, and others).
• Create and publish social-first content to celebrate local restaurants and drive Toast Local usage.
• Develop per-platform playbooks for posting, replying, and staying authentic.
• Balance speed and craft to fit platform moments.
• Engage the community with human, on-brand responses; monitor sentiment.
• Collaborate with Brand, B2B Social, Comms, and Product Marketing to align consumer and restaurant

🎯 Requirements

• 3+ years in community management or social content roles, preferably for consumer brands or apps.
• Ability to write in a human voice and engage across Instagram, TikTok, and emerging platforms.
• Hands-on experience building an organic social presence from the ground up.
• Strong instincts for internet and hospitality culture; explain why content resonates.
• Experience moderating online communities, managing engagement at scale, and upholding community
• Self-starter able to operate in ambiguity and collaborate across teams while owning a function.

🎁 Benefits

• Hybrid work model fostering in-person collaboration while supporting flexibility.
• Competitive total rewards package with pay, equity, and benefits; salary ranges shown on the