Client Services Manager

📋 Description

• Supervise and develop Client Services staff, including hiring, onboarding, training, and reviews.
• Oversee QA, compliance, and funding regulations.
• Collaborate with leadership to improve program quality and efficiency.
• Resolve escalated client concerns and ensure high service levels.
• Coordinate services with community partners to support outcomes.
• Lead monitoring, audits, and corrective action processes.

🎯 Requirements

• Bachelor's degree or equivalent experience
• Supervisory experience in program operations
• Strong customer service and leadership skills

🎁 Benefits

• Equal Opportunity Employer
• Opportunities for learning and networking
• Inclusive work environment