IT Systems Support Officer

📋 Description

• Provide day-to-day technical support to users across Microsoft 365 and core business systems.
• Troubleshoot hardware, software, login, connectivity, permissions, and user-access issues; escalate
• Manage user accounts, permissions, system access, and access-control processes.
• Coordinate complex issues with external IT providers and ensure resolution.
• Maintain IT asset registers, software licensing, and system records.
• Assist with new system implementations, updates, and digital form deployments.

🎯 Requirements

• Minimum 2 years of relevant experience in IT support or a closely related role.
• Practical experience supporting Microsoft 365 and cloud-based platforms.
• Hands-on experience troubleshooting hardware, software, user-access, permissions, and connectivity
• Experience managing user accounts, permissions, and system access.
• Knowledge of basic networking and connectivity concepts.
• Strong written and verbal communication; ability to explain technical issues to non-technical users.

🎁 Benefits

• Permanent work-from-home setup.
• Full-time, Monday-to-Friday schedule.
• Day shift aligned with AEST working hours.
• Company-provided equipment and secondary Wi-Fi modem.
• Annual leave credits and leave benefits from Day 1, with 100% conversion of unused leave credits.
• Various health and wellness perks and milestone tokens for celebrations.