Dispatcher/Router Combo

📋 Description

• Dispatch drivers to incoming service calls by considering customer requirements, driver locations
• Optimize routes with local sites and service teams to balance responsiveness, productivity, and
• Determine daily driver staffing needs and allocate resources based on expected demand.
• Assign routes and service tickets to drivers and prepare routing for the following day.
• Monitor driver movements and route progress to ensure completion and address issues before
• Manage incoming calls and emails from customer service, sales, and operations to coordinate pickups

🎯 Requirements

• High school diploma or GED equivalent.
• At least 6 months of relevant work experience in operations, dispatch, logistics, or fast-paced
• Strong ability to communicate with multiple teams and stakeholders.
• Excellent organizational and multitasking skills with prioritization under time pressure.
• Strong problem-solving skills and real-time decision-making abilities.
• Customer-focused mindset with professionalism in handling service issues.

🎁 Benefits

• Salary: Expected base pay range of $55,000–$62,000 CAD per year, depending on experience and
• Medical, dental, and vision coverage.
• Life insurance and short-term disability benefits.
• Company stock purchase plan.
• Employer matching RRSP contributions.
• Paid vacation, holidays, and personal days.