Business Operations Manager, Customer Success

📋 Description

• Support global Technical Success org with business operations cadence, visibility, and performance
• Lead operating rhythms: business reviews, annual planning, performance reporting.
• Drive resource planning, workload alignment, and cross-functional stakeholder engagement.
• Identify AI and automation opportunities to improve reporting and workflows.
• Partner with leaders to deliver structured, data-driven decisions across the customer-facing teams.

🎯 Requirements

• 3–5 years in Business Operations, Strategy & Operations, Customer Success Ops, Finance, or
• Experience with planning, resource management, KPI management, dashboards, and business reviews.
• Strong analytical, communication, and cross-functional collaboration skills.
• Ability to operate in ambiguity and drive initiatives from planning to execution.
• Preferred: experience in B2B SaaS/tech, especially post-sales functions.

🎁 Benefits

• Base salary USD 108,500–155,000 depending on role-related factors.
• Eligibility for bonus/equity where applicable.
• Comprehensive health plans, vacation and sick time, parental leave, retirement options, education
• In-office resources and remote working environment with policy-based flexibility.
• Inclusive workplace with accommodations and equal opportunity.