Service Sustainability Programme (SSP) Lead

📋 Description

• Own the SSP plan and roadmap, creating a prioritised backlog covering resilience, technical debt
• Drive delivery across Technology, Product and Application owners, Operations, Cyber, Risk and
• Run programme governance cadence, including steering committees and forums, while managing RAID
• Produce clear executive updates and reporting to communicate programme progress, risks
• Ensure applicable standards are met, evidence is captured, and exceptions are managed through
• Track measurable benefits, including reduced incidents, improved availability, and reduced

🎯 Requirements

• Bring 7+ years of experience in technology delivery, service management, operational resilience, or
• Demonstrate experience in portfolio or programme management, including planning, milestone
• Demonstrate experience in benefits realisation and value tracking.
• Bring experience coordinating vendors and third-party suppliers where applicable.
• Demonstrate practical understanding of operational resilience, recoverability, disaster recovery
• Apply a control-minded approach to delivery, including evidence management, traceability, exception