IT Systems Support Officer

📋 Description

• Provide day-to-day technical support to users across Microsoft 365 and core business systems.
• Troubleshoot hardware, software, login, connectivity, and access issues; escalate when needed.
• Manage user accounts, permissions, and system access.
• Coordinate complex issues with external IT providers to resolution.
• Maintain IT asset registers, software licensing, and technical documentation.
• Document IT requests, changes, troubleshooting, resolutions, and outstanding issues.

🎯 Requirements

• Minimum 2 years of relevant experience in IT support or related role.
• Practical experience supporting Microsoft 365 and cloud-based platforms.
• Hands-on experience troubleshooting hardware, software, user-access, permissions, connectivity.
• Experience managing user accounts, permissions, and system access.
• Knowledge of basic networking and connectivity concepts.
• Understanding of fundamental cybersecurity and data privacy principles.

🎁 Benefits

• Permanent work-from-home setup.
• Full-time, Monday-to-Friday schedule.
• Day shift aligned with AEST working hours.
• Company-provided equipment.
• Secondary Wi-Fi modem.
• 21 annual leave credits, with leave benefits starting Day 1.