Director, Customer Enablement

📋 Description

• Lead customer enablement and research leadership for strategic accounts
• Oversee complex research delivery across a software-enabled platform
• Collaborate with Sales, Research, Product, and other teams to improve customer journeys
• Translate customer needs into scalable enablement programs and materials
• Mentor junior researchers and drive continuous improvement
• Partner cross-functionally to drive retention and expansion opportunities

🎯 Requirements

• 7+ years leading software-enabled research studies
• Research consulting and methodology guidance experience
• Product research knowledge and ability to translate concepts into recommendations
• Commercial acumen to scope/pricing research with constraints
• Statistical expertise with SPSS, R, or Python; TURF, crosstabs, MaxDiff, forecasting
• Analytical storytelling and strong communication with stakeholders

🎁 Benefits

• Base salary range of $125,000–$140,000, depending on experience
• Medical, dental, and vision with 100% employee premiums covered
• Unlimited PTO
• Flexible remote work-from-home culture
• Access to Hearst Tower facilities in NYC for in-person work
• Opportunity to work in a fast-growing technology environment