Customer Resilience Manager
RubrikRemotely
customer successonboardingaccount managementescalation managementroot cause analysiscross functional collaboration
Job Description
📋 Description
- Post-sales owner for Enterprise Accounts; drives adoption, ROI, and customer satisfaction.
- Coordinate with Sales, Marketing, Operations, Engineering, QA, IT to improve satisfaction.
- Own customer journey from onboarding through 90-day experience and beyond.
- Lead cross-functional teams; deliver RCA documents for issues and prevent escalations.
- Develop and execute success plans to meet customer goals and objectives.
🎯 Requirements
- Bachelor’s degree in a computer-related discipline preferred.
- Minimum 8 years in customer experience and/or account management in tech.
